Sure, no problem! As part of our ethical fashion mission, all products are custom made just for you once you place an order. Shipping information reflect time frame from getting finished product from our factory to you. Click here and you will be brought to a page dedicated to whatever shipping questions you may have.
99% of the time the mail person accidentally gives it to a neighbor. Please ask your neighbors. If that doesn’t work, please reach out to your local post office with the tracking number. They will be able to help you. Moxie Chic is not responsible for lost or stolen packages.
Unfortunately, we cannot accept cancellations or returns once you place the order. As part of our sustainable fashion mission, each item is made to order which means it’s a custom order. Your order starts getting processed as soon as you submit it. I have no way of reselling the item and if you ship it back to my fulfillment center, they will send the item to goodwill. Please make sure that you choose your size and color carefully. If your order comes to you damaged upon receipt, please provide us with details of the damage and take a picture and send that to us by clicking here and we’ll contact our dropshipper on your behalf to see how we may be able to help (the email will not go through unless you complete the requirements for the request).
